General FAQs

Lab-grown diamonds is obviously a diamond, frequently alluded to as a developed diamond, manmade
diamond, or even synthetic diamonds are made in a lab setting that copies the characteristic interaction of a diamond's development - just, taking significantly less.

Optically and chemically design perfectly and identical to natural mined diamonds, the interest for lab-developed diamond has taken rise in recent years, as designing techniques and technologies have been used perfectly to create diamonds that are, apparently, beautiful, affordable and real diamonds.

Lab-grown diamonds are also made utilizing outrageous pressing factor and heat, however inside a machine instead of on the Earth.

There are a few reasons to opt for Lab Grown Diamond over a natural gem. Firstly, it is a lot more cost effective to go synthetic. Secondly it can be a more ethical decision in the way that you are not directly
contributing to the mining industry issues and conflicts. That is not to say that it is the only ethical option as there are many ways to leave a positive impact on the mining industry by opting for a natural.

The terms ‘karat’ or ‘carat’ can have different meanings depending on your location. Commonly, ‘karat’ is used to mean the purity of gold in the US and Canada, whereas ‘carat’ is used to express the weight of precious stones and pearls. In the UK and Australia, ‘carat’ is the spelling more commonly used to refer to purity of gold OR the weight of precious stones.

At LLOYD THE GIFT, we create our jewellery with either 10 carat gold (10k Gold) or 14 carat gold (14k Gold) as commonly known as ‘solid gold jewellery’. Our fine jewellery is not plated, filled or layered with vermeil (2.5micron layer of gold)

Gold is measured in numerical values followed by karats (k) or carts (ct). This is the value which tells us what the percentage of the pure gold your jewellery contains. Purest gold is made up of twenty-four parts (24 carts / 24k) which is 99.99% pure gold. Pure gold is actually a very soft substance, so in order for us to use gold practically in applications like jewellery, gold is often mixed with other metals to make it harder and stronger. These mixtures of gold and metals are called ‘gold alloys’. Once combined, the material is known as ‘solid gold’ or ‘yellow solid gold’ hence don’t get this confused with gold filled, vermeil or plating.
At LLOYD THE GIFT, we create our jewellery with either 10 carat gold (10k Gold) or 14 carat gold (14k Gold) as commonly known as ‘solid gold jewellery’. Our fine jewellery is not plated, filled or layered with vermeil (2.5micron layer of gold). Whatever gold item choose at LLOYD THE GIFT, solid gold is and always will be a precious metal and a superior choice for jewellery over anything that is gold plated or gold filled. 













All our gold and silver alloys are nickel free.

No, we do not have bricks & mortar store. We only exist online, but our Customer Support Team is always ready to reply to your any enquiries.

Sign up for our email newsletter, and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. Multiple promos and/or coupons cannot be combined.

When you are ready to complete your order, go to the checkout page and you will see a box to add coupon code and click on apply coupon button.

Shipping policy

You can find our Shipping policy from here.

If your product is in stock it will take 3-14 business days depending on your location.

Please allow additional 7-14 business days for manufacturing these products.

If your product is in stock it will take 3-14 business days depending on your location.

You can track your order using the Australia Post Office website. Your tracking will start showing information once it gets scanned by our shipping company. Please wait 2-4 days for it to show information.

If you would like to change your shipping address, please email us at info@lloydthegift.com.au immediately after you purchased your product. We will email you within 24 hours to confirm the change in your address. We cannot change your address once it is in transit. Please contact your local postal office to have your mail forwarded to you.

If your package is being returned to us because you did not collect it from your postal office on time, please contact us at info@lloydthegift.com.au. We can reissue your order for a shipping fee. Alternatively, we can issue you a refund less the shipping fee we incurred.

If you receive an order confirmation email and notice a mistake with the order, please E-mail us info@lloydthegift.com.au  and leave us a clear and detailed message with your name, phone number, and your order number.

As soon as we get the item back in our warehouse, you will get an email letting you know your item was shipped. All backorder items are free of charge.

Returns and exchanges

You can find our Shipping policy from here.

We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at info@lloydthegift.com.au. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the
email.

We do not give refunds if you change your mind or make the wrong decision, as our jewelleries are made to order by craftsmen in oversea. Please choose carefully.

However, we are happy to accept an exchange on items or give you our store credits on the invoice value if you change your mind.

Items may be returned within 7 days of purchase if you change your mind. 

We are not required to provide an exchange on Earrings, Piercing Jewellery purchase due to hygiene and safety reasons, so please choose carefully. 

Please note that we will not pay for Returning Shipping Charges for change of mind.

To request a return of an item purchased online please contact our Customer Service Team first (email: info@Lloydthegift.com.au). You will receive an answer back within 1 business day.

LLOYD THE GIFT AUSTRALIA guarantees that the goods you receive from us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample of those goods on our website.

We will reimburse for shipping charges for return of goods that are deemed faulty or incorrect. Returns must be received within 30 days of you receiving your return approval.

If you have any concerns about the item you have received then please ensure you contact our Customer Service Team first (email: info@Lloydthegift.com.au). You will receive an answer back within 1 business day.

You may be asked to provide personal details for returns or exchanges for verification purposes.

You will receive an answer and the information regarding to your return back within 1 business day.

You may be asked to provide personal details for returns or exchanges for verification purposes.













Warranty policy

Our warranty policy covers all the jewellery purchased from LLOYD THE GIFT AUSTRALIA website. This warranty covers all manufacturer defects in material or workmanship but does not cover neglect and
abuse, natural wear and tear or stone loss (this gets covered by your insurance).

Please click to check our full warranty policy.

We do not offer insurance programs, but are happy to make recommendations on how to get your jewellery properly insured.